Privacy Policy

Effective Date: August 28, 2024

At Solaris Solutions FZ-LLC (“we”, “us”, or “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website solarissolutions.co or make a purchase from us.

1. Information We Collect

When you visit the Site or make a purchase, we may collect the following information:

• Personal Information: This includes your name, email address, shipping address, billing address, payment information, and phone number.
• Order Information: Details of the products you purchase, including product descriptions, prices, and quantities.
• Technical Data: Your IP address, browser type, operating system, and browsing behavior on our Site.
• Cookies and Tracking Technologies: We use cookies and similar technologies to track your activity on our Site and hold certain information. You can control cookies through your browser settings.

You are not required to provide the personal data that we have requested. However, if you choose not to do so, in many cases we will not be able to provide you with our products or services or respond to requests you may have.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Processing Orders: To process and fulfill your orders, including sending you emails to confirm your order, shipment, and delivery.
• Customer Service: To provide customer support and respond to your inquiries.
• Marketing: To send you promotional messages and special offers (if you have opted-in). You can opt-out of marketing communications at any time.
• Site Improvement: To analyze Site usage and improve our services and user experience.
• Security: To protect our Site and prevent fraud or illegal activities.

Providing Our Services

We use your information to fulfill our commitments to you and deliver our services effectively. We process your personal data as necessary to perform the contracts we have with you, or to take steps at your request before entering into a contract. This includes, but is not limited to:

• Account Registration and Management: Facilitating the creation and maintenance of your account.
• Access Provision: Granting access to specific areas, functionalities, and features of our services, such as real-time monitoring of your IoT devices via your mobile phone.
• Order Processing and Payment: Handling your orders, processing payments, and coordinating shipping and delivery of goods.
• Installation and Maintenance Services: Providing on-site installation and maintenance services.
• Marketing Communications: Sending emails, text messages, push notifications, and in-app messages to promote our products, services, special offers, sweepstakes, and events.
• Customer and Technical Support: Addressing your requests for customer or technical support.
• Service-Related Communication: Keeping you informed about your account, activities on our services, and updates to our policies.

Administrative Purposes

We use your information for a variety of administrative purposes, including but not limited to:

• Legitimate Interests: Pursuing our legitimate business interests, such as direct marketing, research and development (including market research), network and information security, and fraud prevention.
• Security: Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activities, and prosecuting those responsible.
• Service Improvement: Measuring interest and engagement in our services, as well as improving, upgrading, or enhancing our offerings.
• Product Development: Developing new products and services to better meet your needs.
• Quality Control and Safety: Ensuring internal quality control and safety standards are met.
• Identity Verification: Authenticating and verifying individual identities, including handling requests related to your rights under this policy.
• Debugging and Auditing: Identifying and repairing errors in our services, and conducting audits related to interactions, transactions, and other compliance activities.
• Third-Party Sharing: Sharing information with third parties as necessary to provide our services.
• Policy Enforcement: Enforcing our agreements and policies to ensure compliance.
• Corporate Transactions: Evaluating or conducting mergers, divestitures, restructurings, reorganizations, dissolutions, or other sales or transfers of our assets, where personal information related to our services and users may be part of the transferred assets.
• Legal Compliance: Complying with our legal obligations and regulatory requirements.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

4. Your Rights

You have the following rights regarding your personal information:

• Access and Correction: You can request access to your personal information and ask us to correct any inaccuracies.
• Deletion: You can request the deletion of your personal information, subject to certain legal obligations.
• Opt-Out: You can opt-out of marketing communications by following the unsubscribe link in our emails or contacting us directly.

5. Security

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission over the internet or storage system can be guaranteed to be 100% secure.

• Media: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

6. Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

 Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our Site.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

T: +971 4 801 5302

T: +971 58 227 4228

Email: support@solarissolutions.co